Now, I can take criticism. I pride myself in being an excellent server even
though it is only a second job for me - and my substantial tips are proof that
my guests are pleased. I am certain that management will discuss this review
with me - as they should. I have no problem with a guest discussing my
performance with management. Unfortunately, this review was from a diner from
last month and I cannot remember them or why anyone would think that I was
nervous or inexperienced. Management knows that I do a good job, and I am not
concerned about this.
My bigger problem is that now any guest who reads this review, and sees my handlebars will immediately have the preconceived notion that I am nervous, inexperienced, or incompetent. They may request to sit in another section. Any flaw in their dining experience will be attributed to the fact that their server was that "large-mustached" guy that they read about and that management obviously has not taken care of.
I don't anticipate this becoming a major problem, but what should I to do if it does? Remove my handlebars so that I cannot be identified by future guests? Quit?
What would you do?
Go overboard service to guests so that one of them will leave a counter-balancing review of the waiter with the epic mustache.
ReplyDeleteI salute you for posting the review and not taking it too personally. That said, it is very unrealistic to think that this review will have a significant affect on you personally. The number of people that read the review in detail is a fraction of a percent, and the number of people with the gumption to move tables is also a small percent. Combined, net impact: zero.
ReplyDeleteJust goes to show, you can't please everyone. Don't beat yourself up over it, I like to think we as individuals either rise to the challenge or scurry away. I'm much to Irish for that.
ReplyDeleteThanks for the comments. I have since left the restaurant biz. I miss all of the mustache compliments that I used to get from my tables.
ReplyDelete